At Your Service

At Your Service

Orientation
Sometimes you just need to sit down and refresh on features of your machine or software.  Or you may have just received a machine that you are unfamiliar with.  We offer individual 2-hour sessions just for you.
Training
All new BERNINA owners receive individual free training on their new machine.  We help you “bond” with your new creative friend.  Did not buy your machine from us?  No problem we still offer training.  Fees may apply.
Triage
It is important to us and to you to know what a particular symptom is before you leave it for repair.  Often we find a simple fix and you can be on your way.
Emergency
When you are in the middle of a project with a deadline and something is not quite right with your machine, we first perform a triage and then offer same day service” to get you back on your project quickly.  Some restrictions may apply.
Repair
Often it is as simple as a thorough annual service called a Clean, Oil and Adjust (COA) or it may require additional maintenance.  We offer “same day service” for both situations.  Again, some restrictions may apply.
Back Door Machine Valet
Don’t even think about getting your machine out of your car and carrying it to the shop.  Pull to the back door and give us a call (972)771-9952 and we will carry it in for you.  And when you are ready will put it back in your car for you.
 
We are “At Your Service”
Please call us anytime at (972)771-9952.
If it is more convenient, send the request below.